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Mapiq helpcenter.

Welcome to the Mapiq helpcenter, here you can find the answers to all your questions concerning the use of Mapiq. Get yourself started using our PDF guides, or watch some video tutorials, then find more specific answers in our FAQ. Help center offers a wealth of information, and you should be able to find the answers you are looking for! To avoid confusion, make sure you are aware of what features are enabled in your building.

Guides to get you started:

We’ve composed a number of readable and downloadable guides for you to kickstart your Mapiq experience. Take these guides with you anywhere, read them on the train or in the park, offline or online. We strongly reccomend reading these entirely before your first use or as an accompaniment to your first Mapiq session. Our video guides cover the same topics but in smaller chunks, watch these if you need more visual guidance.

Frequently asked questions:

People ask us a lot of questions. We've compiled a list of the most frequent ones we encounter. Check out the list before sending us an email to see if your answer is already there.

Log in and setting up Mapiq:

How do I install Mapiq on my phone?

Mapiq can be accessed via any internet browser. You do not have to install anything. To make accessing Mapiq easier, it helps to place a link to your company's Mapiq on your homescreen.

How do I place a mapiq icon on my homescreen?

This depends on the operating system and browser you are on. In Safari on IOS, tap the share button in the bottom of your browser. A modal will pop up, then select "add to homescreen". On Android press the menu button in your navigation bar, an option to place a link on your homescreen will appear in the dropdown menu.

How do I get to Mapiq?

Point your browser to your company's mapiq URL. This will be something along the lines of "companyname.mapiq.net" or "mapiq.companyname.net".

How do i log in?

We use your company's Single Sign On credentials to let you sign in to Mapiq. No need to make a new account! Just use your compnay credentials and we'll let you in.

Ive lost my password, what do i do?

Mapiq cannot retreive passwords for you, you will have to follow the procedure of your Single Sign On (SSO) provider to retrieve or reset your password.

I cant login, whats wrong ?

First make sure that your credentials (username and password are correct). Also verify whether you need to add pre or suffixes such as your email domain (for example @companyname.com) to your username. If this doesn't solve the problem it is wise to contact your IT department to ask for the status of your SSO services. If all esle fails, shoot us an email and inform us about your problem. Do a final check to see whether the Mapiq service is correctly up and running and get back to you.

How do I use the 3D map?

At the far left you will see a column of numbers. These represent the floors of the building included in Mapiq. Click on a number to show that floor in Mapiq. You see the 3D model switching to that floor. With the left mouse button you can move the map. Click somewhere on the map and hold the left mouse button. The map moves with the mouse. Right-click you can rotate the map. Click somewhere in the map and hold down the right mouse button. The map scrolls with the mouse. With the scroll wheel of the mouse you can zoom in and out in the map. You will see that when you zoom in, more details are shown on the chart. When you have a touch screen, you can also perform the above interactions by sliding with one finger or zooming or twisting with two fingers (This is also called a pinch zoom). When you click on a space or icon in the map, details about this space are selected in the right menu. Deselecting continues to click on a location in the map where there is no space, or by clicking the back button at the top of the information panel.

Why does the Mapiq app not show me a 3D map?

Browsers on your mobile phone do not support heavy 3D visualisations, so we opted for a lighter 2D map to use on your phone. This map is less complex and easier to search through on your phone.

Booking rooms:

How do I book a room?

You can select Book a room from the main menu. You will then get an overview of the available rooms with the current reservations. Drag the start and end time to the desired time and choose to confirm. Alternatively, If you already know which room you want to reserve, click on the room in Mapiq and choose from the menu on the right to start booking. Mapiq links with Microsoft Exchange, which will also show a room reservation in your own Outlook calendar (both in your calendar and in the calendar of the room). When you delete a booking with Mapiq, it will also be removed directly from your own calendar.

Can I remove a booking?

When you book a room, you can remove the reservation at the top of the menu under "Your Info". When you click on the reservation you want to remove, you will see a trash can icon that allows you to delete the reservation.

Why can I not book a certain room?

Firstly, you must be logged in to reserve a room. Secondly, you must be entitled to reserve the room you are trying to reserve. Lastly, your employer has set a set of rules regarding the minimum and maximum duration of a reservation. But also, the amount of reservations you can make and how far in advance you can book a room.

How can I see my bookings?

Under the "Your Info" tab in the menu you will be able to find your reservations for the near future.

Is there a beamer or other equipment available in the room I have booked?

When selecting a room to book, click 'Description' heading to see if there's a beamer or other facilities present in the room.

Can I see who has booked the room before me?

This has determined your employer, so this depends. Contact information. however, contact information can not be seen via Mapiq. If you want to contact someone about his or her reservation, please do so in person.

Why can I only book rooms a few days ahead of time?

Your employer determines how far your room can be booked in advance.

How do I find a bookable space?

In the 'Book a Room' menu item, you can find spaces to book by timeslot. Here you can indicate the time slot that suits you, then Mapiq will find an available room for you. Click on "Book" reserve your room! Alternatively you can browse rooms manually from the main menu, click on the "find a meeting room" menu item and search for a room that suits your needs. Once you have chosen a room, you can book it by clicking on it. The detailed view of the room will open up and you may use the timeslot marker to indicate your preferred time.

Finding a workplace:

How do I find a free workplace?

In the main menu you can find available workspaces under the heading "Find a Workplace". When you click on the relevant room you will see how many places are still available.

How can I find a free computer?

Using the 'Find a workplace' heading in the main menu. Computer workplaces will be indicated with a corresponding icon in the search results.

How do I find my way to my chosen workplace?

On the 3D map, click on the space you want. The menu will then display the information about the room and reservation options. Scroll down and click on "Show the route to ..." On the map you will see the route you need to walk to reach your destination. The menu also describes how to get to your destination quickly.

Finding your colleagues:

How can I see where I am?

When you are checked-in, you can see your current location in the 'Your Info' tab.

How can I see where my colleagues are?

In the People tab, which you can find at the top of the menu, you search for colleague by typing their name in the search bar. Mapiq will attempt to pinpoint their location. All checked people appear in the People tab. When you click on a person, his or her workplace lights up in the map. When browsing through the building in the 3D map, Checked in people will also be shown on the map.

How can I see who's in my building?

Clicking the 'people' tab you will load a list of everyone who is checked in the building.

Can I see who's around me?

In Mapiq only people who are checked in are visible in the map. When you click on a room, you can see whoever has checked in there.

When I've checked in, when does Mapiq log me out?

Mapiq will automatically check you out at the end of your day! Otherwise you can log out yourself by clicking the "Log out" button in the "Your info" tab.

Why does the app not display my location?

You have probably not enabled localisation services. You can enable this in the "your info" tab in Mapiq. Once enabled Mapiq will center around the location you have checked in at.


How do I control an AV-screen using Mapiq?

Mapiq can be used to control the AV screens in your building. In spaces that have a Mapiq-compatible screen, you will see a card titled Audio/Video controls in the right menu. You can access the screen in two ways. Once you've come to Mapiq by scanning the NFC / QR tag in the screen area, you've also been given permission to operate the screen and get started right now. If that is not the case, you will see a message that you do not have a "control ticket" for the screen at this time. See the figure below. You can then enter the five-character code, which is on the tag to operate the screen. This mechanism is used to prevent accidental screening in a room where you are not present.

How can I see if theres a free locker?

If your building has Vecos lockers, this will be indicated in the menu. The number of free lockers per floor will be indicated with a gauge.

Other frequently asked questions:

Can I see someone's agenda in Mapiq?

No, it's not possible to see a colleague's calendar.

Can I send personal messages with Mapiq?

No, it is not possible to send a message to Mapiq with Mapiq. So look each other up!